Refund Policy

 

 Return Policy 

Updated: 10/25/2024 

Returns 

1. Eligibility: You may return items within [30] days of receipt for a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, including all original packaging. 

2. Non-Returnable Items: Certain items are non-returnable, including: 

1. Personalized or custom items 

2. Opened hygiene products 

Return Process 

1. Initiate a Return: To initiate a return, please contact our customer service team at [e-mail] with your order number and reason for the return. 

2. Shipping: You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items over $100. 

3. Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 15 days. 

Exchanges 

If you would like to exchange an item for a different size or scent, please follow the return process and place a new order for the desired item. 

Damaged or Defective Items 

If you receive a damaged or defective item, please contact us within 15 days of delivery for a replacement or refund. Please provide photos of the damage for our records. 

Club Viago Subscription Cancellation and Refund Policy 

Cancellation Policy 

1. Monthly Subscriptions: You may cancel your subscription at any time. However, please note that cancellations must be made 5 Days before your next billing cycle to avoid being charged for the upcoming month or renewal. 

2. Refunds: Monthly subscription fees are non-refundable once the billing cycle has started. If you cancel, you will retain access to your subscription until the end of the current billing period.  *Please see Terms and Conditions.  

Exchanges or Credits 

1. Service Issues: If you experience issues with the service or are unsatisfied, please contact our customer support team within [3] days of your billing date. We will do our best to resolve the issue or provide a credit towards your next billing cycle.