Shipping Policy

Shipping Policy

Updated: 10/16/2024

Thank you for choosing Viágo! Our goal is to ensure a smooth and timely delivery for all your orders. Please review the following details:

Processing & Shipping Timeline: 

1. Pick & Pack: Orders are processed and prepared for shipment within 3 business days. 
2. In Transit: Order will typically arrive within 7 business days after shipment.*
3. Delivery: Expect your order within 10 business days from the date of purchase. 

Shipping Rates:

Shipping fees are based on order value and delivery destination: 

Ambassadors: 

Order Value	Continental US	Canada, Alaska, Hawaii, & US Territories
Under $100	$8.99	$9.99
$101-$250	$10.99	$12.99
$251-$499	$12.99	$14.99
$500+	FREE	FREE

Members: 

Order Value	Continental US	Canada	Alaska, Hawaii & US Territories
Under $100	$8.99	$9.99	$19.99
$101-$149	$10.99	$12.99	$15.99
$150+	FREE	FREE	FREE

Autoship Information: 

Ambassadors enrolled in Autoship can adjust or cancel their orders anytime through their Back Office. Orders will be processed based on the selected schedule. For changes, please contact Customer Care. 

Customer Care Contact

For questions or assistance, our Answer Assistant Chat is available 24/7. You can also reach us by phone at 1.877.680.9622.

*Please note that Standard or Ground shipping within the contiguous United States may take up to 7 business days, depending on your location. Delivery times may be affected by unforeseen circumstances, such as unexpected weather events, which could result in changes to the estimated delivery date.